During fresher's week, we tend to see an influx of tenants who have found themselves locked out of their rooms/homes for an array of reasons. This could be due to losing keys, leaving keys at a friend's house or locking yourself out of your property without your key. If you find yourself in one of these situations don’t stress, just follow these steps. 

 

Before getting in contact with us, check your tenancy to see whether it's managed by us or not. If it's not, you must contact your landlord directly as we will most likely not have a spare key for you. If we manage your property, give us a quick call stating what property you live in, what room number you're in and your name. 

 

Bedroom keys 

 

Tenants may find that they've accidentally locked themselves out of their room with the key inside. This can happen when bedroom doors slam behind you causing the pin in the door to drop. In student properties, the doors are usually heavy fire doors with thumb turn locks on the inside. Due to the weight of the door, when it slams shut, it can sometimes cause the thumb turn on the inside to shift, hence locking the door from the inside. We explain this in your welcome pack and tenancy agreements and recommend that tenants with these doors get a spare room key cut and hide it somewhere else in the property. This way, you will have a way back into your room if you accidentally get stuck outside. If we have a spare room key for you, you will simply be able to call in to collect the key to let yourself in then return the key to us. If you've lost your key, you will need to get a new key cut at your own expense. 

 

House Keys 

 

If you find yourself locking yourself out of your home with the key inside, much like the room keys, call us up and collect a key and return it once you get inside. 

 

If you have lost your front door key, however, you should notify us right away. If you have any tags on your key that could lead back to the property, this could cause a huge safety risk for both you and your housemates. We highly recommend that when someone loses a house key, that you get the locks changed. Unfortunately, this would come at the expense of the tenant who has lost the key as everyone else living at the property will need a new key also. 

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Note:

 

When coming to borrow a key from our office, we do ask that you bring some form of ID (assuming that all of your things are not trapped in your room) and a holding deposit of £15 which will be given back to you when you return the borrowed key. 

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